Security

At Swiftpass we take security seriously. We understand that for our customers to put their trust in our technology - and with it the trust of their consumers, we have to be absolutely sure that our products and systems are secure.

Regardless of the value of the tickets that are being sent through the Swiftpass system, we treat each and every one with the utmost importance - not only ensuring delivery, but also providing extra security protocols and features to prevent touting, fraudulent abuse and further operational challenges.

Real-time validation and in-built ticket validity controls mean that if a Swiftpass mobile ticket is set for single use, it will be invalidated immediately upon scanning, therefore preventing further use. In addition, as all tickets are encrypted and distributed via SSL, our customers can be safe in the knowledge that a Swiftpass mobile ticket is a secure mobile ticket.

Below are some of the security protocols and features of the Swiftpass system;

Tickets locked to handset

At Swiftpass we can lock or unlock WAP, MMS and EMS mobile tickets to handsets to prevent forwarding. We can do this without the need for any new applications on handsets. As a result, this can help to reduce touting and ensures that the individual who bought the ticket is the person who redeems it. Ticket re-selling can be channeled through a ‘clearing house' operated by Swiftpass or our customers - allowing them to take control of their inventory and providing an additional revenue stream if required.

Fail-safes

Lost or mistakenly deleted tickets can automatically be re-issued by sending a text message to a dedicated short code. For example, if a mobile ticket was deleted, the consumer would simply text back the word ‘lost' in order for the ticket to be re-issued. The previous ‘lost ticket' will then be invalidated.

If a consumer finds that their mobile runs out of battery just prior to entering the venue or even worse, they lose their phone, Swiftpass have contingencies in place to deal with this. Consumers simply visit or call the box-office and provide their unique mobile number. Box-office staff are able to access the Swiftpass web-based control centre to verify that there is an ‘active' ticket assigned to that number. At which point, any secondary security questions can be asked and a new ticket can then be issued - with the previous one invalidated.

Secondary protocols

In order to prevent misuse of multiple-use mobile tickets (such as monthly travel passes), Swiftpass can offer a unique security feature to customers. Time delays/lock outs can prevent the abuse of tickets through setting a defined time period in which the ticket is invalidated. Furthermore, the reporting features of the Swiftpass system can provide alerts to customers when an individual ticket is being used inappropriately.

Local server validation

Swiftpass have recognised the need for certain clients to have secure on-site and instantaneous validation of tickets with our first-to-market, local server based application. For high throughput environments where there is a necessity for rapid ticket validation, Swiftpass can now offer an auto-updating, synchronised system to reside within a venue, specific transit point or on-board various modes of transport.

Local servers are synchronised directly from the Swiftpass, web-based system allowing data to be stored at a local level with no requirement to duplicate unnecessary transactional information. Continuous database updates facilitate real-time purchasing and redemptions of tickets whilst still providing the security and speed associated with local server communication. Furthermore, local server replication reduces the potential for a single point of failure.Tickets are validated in milliseconds and all hardware can be configured and controlled locally at venue level. Through assigning specific hardware devices to particular access points remotely, entrances can become restricted and access controlled. For example, certain tickets may only be allowed access to certain areas or through specific turnstiles.